I arrived
at Narita Airport around 6 pm on Friday evening. Narita is the main airport that services
international flights for Tokyo. It is
located approximately 76 km from Tokyo.
After making it through the customs area and retrieving my bags about an
hour after I landed, I needed to find the Airport Limousine counter in the
arrivals area to figure out how to get to the Shangri-La hotel in Tokyo. My wife, Izumi, had already arrived in Japan
a few weeks before me and would be meeting me at the Shangri-La Hotel to begin
our vacation.
Not being
able to speak any Japanese, I was a bit nervous in being on my own in a strange
airport and was unsure of whether I would be able to successfully navigate my
way to Tokyo. Fortunately, the customer
service counter for the Airport Limousine Company is located right in the
terminal and right across the hall from where I emerged with my bags after
clearing customs. Their signage
included English and was very clear in showing the schedules for the numerous limousines
(buses, in actual fact) that were operating to the various destinations in
Japan. As I walked up to the counter to
take a closer look at the digital schedule display, one of the attendants asked
my in English if she could help me. I
was pleasantly surprised by this and told her I was going to the Shangri-La
Hotel in Tokyo. She quickly looked up
the right bus departure bay and directed me find bay #10 through the doors next
to her counter that led out of the terminal to the bus departure bays.
I found
departure bay #10 fairly quickly as the signage is very clear and the digital
sign located on the pole at bay #10 listed the hotels that this bus would be
stopping at in multiple languages, including English, assuring me that I was in
the right place. The staff at the bay
itself spoke a little English, enough to ask me my destination and to provide
me with luggage tags as they placed my bags in the compartment under the
bus. Once on board the bus, I settled in
for the little over 1 hour trip to the hotel.
The announcements and digital signage in the bus itself were in both
English and Japanese and I quickly discovered that my hotel would be the near
the end of the route. However, since our
bus was quite empty, the driver did not stop at every stop or hotel on the
route, only those required by the passengers on board as he was not picking
passengers up, only dropping them off.
I arrived
at the Shangri-La Hotel around 8:30 pm and was met by a porter as soon as I
stepped off the bus. He assisted me in
collecting my bags from the driver and asked for my last name as he would be
taking my bags directly to my room from here.
He directed me to the elevator and the 28th floor for the
reception area. His friendliness and
assistance was greatly appreciated after my trip from Vancouver to Tokyo.
Once I
arrived on the 28th floor I was immediately made aware of why the
Shangri-La Hotel in Tokyo has such a great reputation. The lobby is immaculate and exudes
luxury. I took a moment to take in the warm
atmosphere and almost immediately began to feel relaxed regardless of my
previous 12 hours of travel. The staff
at the front desk did not disappoint my expectations. They were well versed in English (to be
honest I did not speak with them at length so their level of fluency is really
unknown) and were quite efficient in checking me in and going over some of the
details of the hotel, including the floor where I could find their spa, pool,
gym, and hot tub.
This is the gorgeous chandelier hanging in their lobby. It is breathtaking!
My wife and
I were staying at the Shangri-La as guests under the Virtuoso program, which
meant that we were given special privileges, or as they call them “amenities”
with our stay at the Shangri-La Hotel in Tokyo.
One of these amenities is an upgrade upon arrival (which is subject to
availability). Our room was nothing less
than awesome. My wife had arrived a few
hours before me and quickly showed me some of the special features that were in
the room.
We had
received a personal note from the Director of Rooms welcoming us to his hotel
and letting us know that as Virtuoso guests we would be receiving a
complimentary breakfast for 2 in our choice of either one of two restaurants on
the 28th floor or in our room.
We would also receive the added benefit of a later check-out time of 4
pm as part of the Virtuoso benefits package.
This was a really welcome bonus, especially after such a long day on the
road. We were also provided with an
assortment of fruit and chocolates for us to indulge in. A really nice added touch was a package that
was wrapped in a traditional Japanese wrapping cloth which included maps for
Tokyo, a guide to shopping in Tokyo, and an origami crane.
The room
itself was the Deluxe City View Room which was spacious and as the name
suggests, provided a remarkable view of Tokyo with Tokyo Station located right
next to the Shangri-La below us. Our
King size bed was tastefully outfitted with clean modern sheets and bed spread,
along with several throw pillows. Our
room also came with a spacious desk and work area, a large flat screen TV and a
chaise lounge that ran the length of our large city-facing view, large closets
with an in-room safe, and a minibar.
The
bathroom area was remarkable. The marble
vanity area was spacious and provided all the features that you would require
including high-end soaps and moisturizers.
To the left was a room that was dedicated to the toilet. In Japan, the toilet is always in a separate
room from the rest of the bathroom. Of
course this toilet was the modern and electronic version of a western style
toilet with all of the bells and whistles including a bidet, wash function,
heated seat and automatic flush to name a few.
Even upon entering the toilet room, the seat would rise automatically
and go down again once you left.
The shower
and bath area were to the right of the vanity.
This area was brilliantly set in marble.
It contained a separate shower area with a wand that could be removed
from the wall and held by hand as well as the large “Rain” shower head located
on the ceiling above you. The bathtub
itself was gorgeous and relaxing. The
best feature, for me at least, for this area was the blind that could be raised
on a window in the shower/tub area that allowed a full view of your room and
let in natural light to the area during the day.
After
touring the room, I relaxed on the
chaise lounge next to our window. It was amazing to see Tokyo lit up at night
and watching the local trains and the Shinkansen (bullet) trains arriving and
departing the station below while eating some of the provided fruit and
catching up with my wife was amazing.
In our
conversation, my wife let me know that she had gone down to the hot tub before
I arrived and recommended that I do the same.
It sounded like a great way to refresh myself, so I immediately went
down.
The Spa and
Fitness area at the Shangri-La were located a few floors below ours and I was
impressed with the size and cleanliness of the facilities. Once again, I was met by an extremely
friendly, yet professional staff member, who asked me what I would like to do
and directed me to the hot tub/sauna facilities. The locker room was fully equipped with all
of the amenities that you would expect to find in a hotel of this caliber. The hot tub was a very decent size and very
clean. Being late on a Friday evening, I
was also very glad to see that I had the tub to myself. After 30 minutes or so I was fully refreshed
and returned to my room.
Fitness Equipment available for your use.
My wife and
I went to dinner at one of the local restaurants located near the hotel and
took in some of the sights of the area.
Having plans to go to Kyoto early the next day, we made a short night of
it.
The bed in
our room was large and extremely comfortable.
Although, I was exhausted from my long day of travel, I was still
surprised with how quickly I fell asleep and on how solid my sleep was. The bed was amazing and the pillows were
perfect. Often, this is the worse part
of staying in a hotel for me – the pillows.
But at the Shangri-La, they were great.
We awoke
early the next morning to prepare for our trip to Kyoto. But first, we would take advantage of our
free breakfast provided to us by the Shangri-La through our Virtuoso
booking. We elected to eat at Piacere,
one of the restaurants on the 28th floor. The breakfast was a buffet style menu in
which my wife and I were able to order a main plate from their menu but then
enjoy the various buffet offering as well.
To say that
we enjoyed this breakfast would be a horrible understatement. This breakfast was superb. We actually still talk about that breakfast. The fresh assortment of fruit was astounding
as were the various just baked breads.
The juices offered seemed to be freshly squeezed and the variety was
more than we could have hoped for.
Everything that you can think of wanting to have for breakfast, either
Japanese or Western was provided. The
service was typically Japanese, impeccable.
Here is a look at the breakfasts that we had:
As we
checked out of our room to start our trip to Kyoto we requested to leave a few
bags at the Shangri-La that we would pick up upon our return to Tokyo the following
week, the staff did not even blink at accepting our request and immediately our
bags were tagged and taken by a porter for the one week of storage – even
though we would not be returning as guests upon our return.
Anyone
looking for the royal treatment and a luxurious facility to stay in while in
Tokyo would find their demands, no matter how high, easily accommodated by this
wonderful hotel and it’s friendly/professional staff.
Visit Izumi's website to book your trip to Japan!